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Using Advanced Analytics to Reduce Asset Recovery Costs
OnProcess Technology’s “Propensity to Return” – Big Data Analytics by Lindsay Shields, Solutions Engineer, OnProcess Technology In keeping with our 15 year record of innovation in the asset recovery...
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7 Innovative Services to Support New Product Launches: Connected Home
by Lindsay Shields, Solutions Engineer, OnProcess Technology, Inc. As Broadband providers expand their service offerings into the Connected/Intelligent Home space, they create what is now known in the...
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OnProcess Technology Named Genesys PCC Partner of the Year
OnProcess Technology was recently selected as Genesys PCC Partner of the Year for 2013. According to Genesys, “The PCC (Proactive Customer Care) Partner of the Year was selected from all of the...
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Meet the Met (Rates): Helping MSOs Deliver on the Promise of Timely Service
By Siddharth “Sid” Mehra, OnProcess Technology Everyone hates waiting for stuff. I know I certainly do. We live in an age of instant consumption, gratification and of course outrage (you’ll see...
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Successful Rescheduled Installations Program Yields 40% Improvement
Another Proven Impact Service Supply Chain Program: Successful Rescheduled Installations Authors: Dan Gettens and Pedro Cueva Optimizing the Service Supply Chain (SSC) through Revenue Enablement may...
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OnProcess Technology Expands Executive Leadership Team
OnProcess Technology Expands Executive Leadership Team OnProcess Technology Expands Executive Leadership Team with Industry Veterans in Operations, Technology and Global Service Delivery ASHLAND, MA...
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Research Presentation at RLSC Conference Highlights $3.5M Annualized Savings...
The Reverse Logistics Sustainability Council (RLSC) Conference was recently held in Dallas in January. OnProcess Technology’s Chief Research Officer, Dan Gettens, presented on the topic of “Predictive...
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OnProcess Technology Reports Strong 2014 as Demand for Post-Sales Supply...
OnProcess Technology Reports Strong 2014 as Demand for Post-Sales Supply Chain Services Accelerates Doubles Headcount to Support 26% YoY Increase in New Customers and 400%-Plus Growth in Connected...
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Delivering an Exceptional Customer Experience by Bridging the Gap in the...
By Lindsay Shields, Director, Client Care, OnProcess Technology The equipment exchange and inventory returns process can be a very frustrating, time consuming, and cumbersome process for the end user...
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MSOs should use Predictive Analytics to create Customer Delight
by Siddharth “Sid” Mehra, Director, Solutions Engineering, OnProcess Technology As I look back at 2014 and analyze the key trends we saw in the cable and broadband industry one particular theme stands...
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Broadband Data Sheet
Read how OnProcess is helping MSOs accelerate service delivery, improve customer satisfaction and reduce churn, and boost profitability. Download the Data Sheet >> The post Broadband Data Sheet...
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Service Fulfillment Case Study: Grayco Communications
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business Learn how OnProcess enabled this top-performing broadband installer to cut their dispatch costs in...
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New Case Study: Grayco Communications
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business We’ve just published a new case study featuring our client Grayco Communications. In it, you’ll learn...
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OnProcess’ Dan Gettens to Present at TRMA Spring Conference
How Comcast Uses Segmentation to Boost End-of-Service Equipment Returns Will co-present case study with Angela Peleschka, VP Credit & Collections West Division, Comcast We’re very excited to...
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Broadband Data Sheet
Read how OnProcess is helping MSOs accelerate service delivery, improve customer satisfaction and reduce churn, and boost profitability. Download the Data Sheet >> The post Broadband Data Sheet...
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Service Fulfillment: Grayco Communications
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business. Learn how OnProcess enabled this top-performing broadband installer to cut their dispatch costs in...
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New Case Study: Grayco Communications
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business We’ve just published a new case study featuring our client Grayco Communications. In it, you’ll learn...
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OnProcess’ Dan Gettens to Present at TRMA Spring Conference
Will co-present case study with Broadband client We’re very excited to announce that Dan Gettens, Chief Analytics Officer of OnProcess Technology, will be co-presenting a case study at the upcoming...
View ArticleDigitalization in the service supply chain – making the investment case
Leading organizations who choose to adopt new technology tools to digitize their supply chains are enjoying a competitive advantage in their respective markets. Perhaps especially when it comes to the...
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